Terms & Conditions
INTRODUCTION
1.1 Overview of ALE Housing Solutions and its Services
Welcome to ALE Housing Solutions! These Terms of Service ("Terms") govern your access to and use of our website, services, and features (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. Please read these Terms carefully before accessing or using our Services.
1.2 Purpose of the Terms of Service
ALE Housing Solutions ("ALE Housing", "we", "us", or "our") provides a range of services aimed at making your life easier during property damage or renovation. Our Services include but are not limited to Find Home, Shop Furniture, Design Your Space, and Insurance Verification using ClaimSync.
These Terms of service (“Terms”) constitute a legally binding agreement between you and ALE Housing Solutions. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.
These Terms apply to all users of the Services, including but not limited to visitors, customers, and contributors of content. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" or "your" in these Terms refer to that organization.
1.3 Modification of the Terms
We reserve the right to modify, suspend, or terminate the Services or any part thereof, at any time and for any reason, without prior notice. We also reserve the right to modify these Terms at any time by posting the revised Terms on this page. Your continued use of the Services after any such changes constitutes your acceptance of the revised Terms. Please check this page regularly for updates.
1.4 Conditions for Accessing and Using the Website and Services
Your access and use of our website and services are conditioned on your compliance with these Terms and applicable laws. By accessing and using our website and services, you represent and warrant that:
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You are at least 18 years old and have the legal capacity to enter into a binding agreement.
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You have read, understood, and agree to be bound by these Terms.
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You will comply with all applicable laws and regulations.
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You will not use our website and services for any illegal, unauthorized, or fraudulent purposes.
If you have any questions or concerns about these Terms or our Services, please contact us. Thank you for choosing ALE Housing Solutions.
2. DEFINITIONS
For the purpose of these Terms, the following definitions shall apply:
"Account" means the account created by a User to access and use certain features of the Services.
"ALE Housing" or "Company" refers to ALE Housing, a provider of temporary housing solutions, property listing services, furniture shopping, and design services.
"Canopy Connect" is a third-party service integrated with the Services, which enables Users to select and connect with their insurance providers.
"FindHome" refers to the property listing platform operated by ALE Housing, which allows Users to search for and list temporary housing properties.
"Intellectual Property Rights" includes all patents, copyrights, trademarks, service marks, trade secrets, and other intellectual property rights, whether registered or unregistered, and any applications or registrations for such rights.
"Services" means the temporary housing solutions, FindHome property listing platform, furniture shopping and design services, websites, mobile applications, and any other online platforms or offerings provided by ALE Housing.
"Third-Party Services" refers to any services, websites, platforms, or resources provided by third parties and integrated with or linked to the Services.
"User" or "you" refers to any individual or entity accessing or using the Services.
User Content" means any information, data, text, images, or other materials uploaded, submitted, posted, or transmitted by a User through the Services.
"Privacy Policy": refers to ALE Housing Solutions' policy governing the collection, use, and protection of user data, which is incorporated by reference into these Terms.
3. DESCRIPTION OF SERVICES
ALE Housing Solutions offers a range of services designed to assist individuals and families during times of property damage or renovation. Our services include:
3.1 Temporary Housing Solutions: ALE Housing offers temporary housing solutions to individuals and families who have been displaced due to property damage, renovations, or other circumstances that have rendered their primary residence uninhabitable. Through the Services, Users can search for and reserve temporary housing accommodations facilitated by ALE Housing Solutions.
3.2. Find Home: This service provides users with a platform to search for temporary accommodations during periods of property damage or renovation. When completing a housing request, ALE Housing uses ClaimSync to verify insurance information. This service is designed to support individuals and families during property damage or renovation, providing a convenient and efficient way to find temporary housing that meets their needs.
3.3. Shop Furniture: To complement the temporary housing experience, ALE Housing offers a Shop Furniture feature that redirects users to Amazon marketplace. This allows users to browse, and purchase furniture and home goods directly from Amazon’s marketplace. This feature ensures that users have access to a wide variety of furnishings to make their temporary housing feel like home.
3.4. Design Your Space: The Design Your Space is a suite of design tools that enable users to visualize and design their space integrated with third-party services, which are subject to their respective terms of service and privacy policies. By using these tools, users agree to be bound by the terms of service and privacy policies of these third-party services. ALE Housing Solutions is not responsible for the availability, accuracy, or quality of these third-party services. This tools includes:
3.4.1. Home Design AI: An AI-based home design solution that provides personalized design recommendations Provided by Homedesigns.ai. Users can experiment with different layouts and configurations to create a comfortable and aesthetically pleasing environment.
3.4.2. Color Design Studio: A color design tool that integrates with third-party services (HGTV Sherwin Williams, Valspar Signature, BEHR, Sherwin Williams, Benjamin Moore) to provide color matching and design suggestions.
3.4.3. Kitchen Designer: A kitchen design tool that integrates with Diamond at Lowe's to provide kitchen design and remodeling solutions. This feature enables users to design their kitchens, selecting from a range of layouts, cabinetry, appliances, and finishes to create a functional and stylish kitchen.
3.4.4. Tile Your Space: A tile design tool that integrates with Floor and Decor to provide tile design and installation solutions. This feature allows users to visualize different tile designs for floors, backsplashes, and accent walls, helping them create cohesive and attractive design schemes.
4. USER REGISTRATION AND ACCOUNTS
4.1. Requirements for Creating an Account and Accessing Member-Exclusive Features
4.1.1. Eligibility: To create an account with ALE Housing Solutions, you must be at least 18 years old and legally capable of entering into a binding contract. By registering, you represent and warrant that you meet these eligibility requirements.
4.1.2. Account Creation: To access certain member-exclusive features and services offered by ALE Housing Solutions, users must create an account. Users can sign up using their Google account, Facebook account, or a traditional email address and password.
4.1.3. Verification: ALE Housing Solutions reserves the right to verify the information provided during account creation. Failure to provide accurate and complete information may result in the suspension or termination of your account.
4.1.4. By creating an account, users agree to provide accurate, current, and complete information during the registration process. Users are responsible for updating their account information to ensure it remains accurate and complete.
4.1.5. Upon signing up, users' profiles will be set to public by default. Users have the option to change their profile visibility settings to private at any time through their profile settings.
4.2. User Responsibilities for Maintaining Account Security and Confidentiality
4.2.1 Account Security: Users are responsible for maintaining the confidentiality of their account credentials, including their email address, password, and any other login information.
4.2.2 Unauthorized Access: You agree to notify ALE Housing Solutions immediately if you suspect or become aware of any unauthorized access to or use of your account. ALE Housing Solutions is not liable for any loss or damage arising from your failure to comply with this security obligation.
4.2.3 Account Activity: You are fully responsible for all activities that occur under your account. This includes any actions taken by individuals to whom you have granted access to your account. You agree to take reasonable steps to prevent unauthorized access to your account and to safeguard your account information.
4.2.4. Updating Information: You agree to promptly update any information provided during the registration process to ensure that it remains accurate, current, and complete. ALE Housing Solutions reserves the right to suspend or terminate your account if any information provided is found to be inaccurate or incomplete.
4.2.5 you hereby agree not to share your account credentials with others or allow others to access your accounts. Sharing account information or providing access to others is a violation of these Terms and may result in account termination.
4.2.5 you are encouraged to use a strong, unique password for your account and to change their password regularly to maintain account security.
4.2.6. Compliance with Terms: You agree to comply with these Terms of Service and any other policies or guidelines provided by ALE Housing Solutions. Failure to comply with these Terms may result in the suspension or termination of your account and access to member-exclusive features.
2. DEFINITIONS
For the purpose of these Terms, the following definitions shall apply:
"Account" means the account created by a User to access and use certain features of the Services.
"ALE Housing" or "Company" refers to ALE Housing, a provider of temporary housing solutions, property listing services, furniture shopping, and design services.
"Canopy Connect" is a third-party service integrated with the Services, which enables Users to select and connect with their insurance providers.
"FindHome" refers to the property listing platform operated by ALE Housing, which allows Users to search for and list temporary housing properties.
"Intellectual Property Rights" includes all patents, copyrights, trademarks, service marks, trade secrets, and other intellectual property rights, whether registered or unregistered, and any applications or registrations for such rights.
"Services" means the temporary housing solutions, FindHome property listing platform, furniture shopping and design services, websites, mobile applications, and any other online platforms or offerings provided by ALE Housing.
"Third-Party Services" refers to any services, websites, platforms, or resources provided by third parties and integrated with or linked to the Services.
"User" or "you" refers to any individual or entity accessing or using the Services.
User Content" means any information, data, text, images, or other materials uploaded, submitted, posted, or transmitted by a User through the Services.
"Privacy Policy": refers to ALE Housing Solutions' policy governing the collection, use, and protection of user data, which is incorporated by reference into these Terms.
5. INSURANCE VERIFICATION
5.1 Use of ClaimSync to Verify Insurance Information: ALE Housing Solutions utilizes ClaimSync, a third-party service, to verify users' insurance information. This verification is essential for ensuring eligibility for temporary housing accommodations. By providing your insurance details through ClaimSync, you consent to the collection, use, and disclosure of this information in accordance with Claim Sync’s privacy policy and terms of service.
5.2 Terms and Conditions for Using ClaimSync Services
5.2.1. Accuracy of Information: Users must provide accurate and complete insurance information when using ClaimSync. Any false or misleading information may result in the denial of temporary housing services.
5.2.2. Consent to Data Sharing: By using ClaimSync, you consent to the sharing of your insurance information with ALE Housing Solutions and any other necessary parties involved in the verification process.
5.2.3. Third-Party Terms: Your use of ClaimSync is governed by their own terms of service and privacy policy. ALE Housing Solutions is not responsible for the practices of ClaimSync and encourages users to review their policies.
5.2.4. No Endorsement: The inclusion of ClaimSync as part of ALE Housing Solutions' services does not imply endorsement or responsibility for the services provided by ClaimSync. Users interact with ClaimSync at their own risk.
5.2.5. Limitation of Liability: ALE Housing Solutions is not liable for any issues arising from the use of ClaimSync, including but not limited to data breaches, inaccuracies in insurance verification, or service interruptions.
5.2.6. Termination of Use: ALE Housing Solutions reserves the right to terminate or suspend access to insurance verification services through ClaimSync for any user who violates these terms or engages in fraudulent activities.
6. USE OF SERVICES
6.1 Guidelines and Restrictions for Using the Website and Services
6.1.1. Lawful Use: Users must use the website and services provided by ALE Housing Solutions in accordance with all applicable laws, regulations, and these Terms of Service.
6.1.2. Personal Use: The website and services are intended for personal, non-commercial use only. Users may not use the website or services for any commercial purposes without prior authorization from ALE Housing Solutions.
6.1.3. Compliance: Users must comply with all posted guidelines, instructions, and policies provided by ALE Housing Solutions while using the website and services.
6.1.4. Accuracy of Information: Users are responsible for ensuring the accuracy and completeness of any information they provide while using the website and services. Misleading or false information may result in account termination or other actions by ALE Housing Solutions.
6.2 Prohibited Activities
6.2.1. Spamming: Users may not engage in any form of spamming, including but not limited to sending unsolicited messages or advertisements, posting repetitive or irrelevant content, or using automated scripts or bots to interact with the website or services.
6.2.2. Hacking: Users may not attempt to gain unauthorized access to any part of the website or services, including other users' accounts, servers, or networks associated with ALE Housing Solutions.
6.2.3. Intellectual Property Infringement: Users may not infringe on the intellectual property rights of others while using the website or services. This includes but is not limited to unauthorized use, reproduction, distribution, or modification of copyrighted material, trademarks, or other proprietary information.
6.2.4. Illegal Activities: Users may not use the website or services to engage in any illegal activities, including but not limited to fraud, money laundering, drug trafficking, or any other criminal activity prohibited by law.
6.2.5. Harassment or Abuse: Users may not engage in any form of harassment, abuse, or discrimination against others while using the website or services. This includes but is not limited to offensive language, threats, or actions intended to intimidate or harm others.
6.2.6. Violation of Privacy: Users may not violate the privacy rights of others while using the website or services. This includes but is not limited to unauthorized access to or disclosure of personal information, stalking, or harassment.
6.2.7. Unauthorized Use: Users may not use the website or services in any way that could damage, disable, overburden, or impair the functionality of the website or services, or interfere with any other party's use and enjoyment of the website or services.
7. INTELLECTUAL PROPERTY
7.1 Ownership of Website Content, Trademarks, and User-Generated Content
7.1.1. Website Content: All content displayed on the ALE Housing Solutions website, including but not limited to text, graphics, logos, images, audio clips, videos, and software, is the property of ALE Housing Solutions or its licensors and is protected by copyright laws and other intellectual property rights.
7.1.2. Trademarks: The trademarks, service marks, logos, and trade names displayed on the ALE Housing Solutions website are the property of ALE Housing Solutions or their respective owners. Users may not use these trademarks without prior written permission from ALE Housing Solutions or the respective owners.
7.1.3. User-Generated Content: Any content submitted, posted, or uploaded by users to the ALE Housing Solutions website, including but not limited to reviews, comments, feedback, and other submissions, becomes the property of ALE Housing Solutions. By submitting user-generated content, users grant ALE Housing Solutions a perpetual, irrevocable, royalty-free, worldwide license to use, modify, reproduce, adapt, publish, translate, distribute, and display such content in any form, media, or technology now known or hereafter developed.
7.2 Restrictions on Copying, Distributing, or Modifying Website Materials
7.2.1. Copyright Notice: Users may not copy, reproduce, distribute, transmit, modify, create derivative works from, or exploit in any way any content, materials, or trademarks displayed on the ALE Housing Solutions website without prior written permission from ALE Housing Solutions or the respective owners.
7.2.2. Limited License: ALE Housing Solutions grants users a limited, revocable, non-exclusive license to access and use the ALE Housing Solutions website and its content for personal, non-commercial purposes only. This license does not include the right to modify, reproduce, distribute, transmit, display, or perform the website or its content for any other purpose without prior written consent from ALE Housing Solutions.
7.2.3. Protection of Rights: ALE Housing Solutions reserves all rights not expressly granted in these Terms of Service. Any unauthorized use of the ALE Housing Solutions website or its content may violate copyright laws, trademark laws, and other applicable laws and could result in criminal or civil penalties.
8. PRIVACY POLICY
8.1 Reference to the Privacy Policy for Information on Data Collection, Use, and Protection
Your privacy is important to us at ALE Housing Solutions. We are committed to protecting your personal information and ensuring that your experience with our Services is safe and secure. For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy.
8.1.1. Data Collection: Our Privacy Policy outlines the types of personal information we collect from users, including information collected through online forms, website and mobile app usage, claim submissions, and third-party sources.
8.1.2. Data Use: The Privacy Policy explains how we use your personal information to provide our Services, process claims and applications, communicate with you, improve our services, and comply with legal obligations.
8.1.3. Data Protection: We implement various technical and organizational measures to ensure the security of your personal information. Our Privacy Policy details these measures and explains how we protect your data from unauthorized access, disclosure, alteration, and destruction.
8.1.4. User Rights: The Privacy Policy also describes your rights regarding your personal information, including the right to access, correct, delete, and object to the processing of your data.
By using our Services, you acknowledge that you have read and understood our Privacy Policy, and you agree to the collection, use, and protection of your personal information as described therein. If you have any questions or concerns about our privacy practices, please contact us. For more information, please review our full Privacy Policy
9. PAYMENT
9.1 Overview of Payment Methods
ALE Housing Solutions primarily receives payments directly from clients’ insurance providers for the temporary housing accommodations and services rendered. This streamlined process ensures that the financial burden is minimized for clients whose insurance policies cover such expenses.
In addition to insurance payments, ALE Housing Solutions offers an alternative method for direct payments through the website. Users can make these payments using Wix as the payment gateway, which supports various payment methods, including credit cards, debit cards, and PayPal. This flexibility provides users with convenient options to fulfill any payment obligations that are not covered by their insurance providers.
9.2 Payments from Insurance Providers
ALE Housing Solutions primarily facilitates payment for temporary housing accommodations through clients' insurance providers. The following outlines the process and responsibilities associated with insurance-based payments:
9.2.1 Verification of Insurance Information
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Submission of Insurance Details: Upon requesting temporary housing services, clients are required to provide accurate and complete insurance information, including their insurance provider and policy details.
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Use of ClaimSync: ALE Housing Solutions utilizes ClaimSync, a third-party service, to verify the client’s insurance information. This verification process helps confirm the validity of the insurance coverage and assists in identifying the current insurance provider.
9.2.2 Role of ClaimSync
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Verification Process: ClaimSync is responsible for verifying the client’s insurance details submitted during the request for services. This includes checking the policy’s coverage limits and eligibility for temporary housing accommodations.
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Selection of Insurance Provider: Based on the verified information, ClaimSync assists in identifying the current insurance provider responsible for covering the costs associated with the temporary housing services.
9.2.3 Client Responsibilities
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Accurate Information: Clients must ensure that all insurance information provided is accurate, complete, and up-to-date. Any discrepancies or inaccuracies may result in delays or denial of service.
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Communication with Insurance Provider: Clients are responsible for communicating with their insurance provider regarding the use of temporary housing services and ensuring that all necessary approvals and documentation are in place.
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Financial Responsibility: In cases where the insurance provider does not cover the full cost of the services, clients are responsible for any remaining balance. Clients may be required to make direct payments through the website using the alternative payment methods provided.
9.2.4 Insurance Provider Payments
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Direct Billing: ALE Housing Solutions will coordinate directly with the verified insurance provider for the billing and payment of services rendered. This process aims to reduce the administrative burden on clients and expedite the payment process.
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Payment Timeline: The timeline for insurance payments may vary based on the provider’s policies and procedures. Clients should ensure timely communication and follow-up with their insurance provider to prevent any delays.
9.2.5 Limitations and Liabilities
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No Direct Processing: ALE Housing Solutions does not directly process payments with insurance providers. The verification and billing processes are facilitated through ClaimSync and the insurance provider.
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Liability Disclaimer: ALE Housing Solutions is not liable for any issues arising from the insurance verification process, including but not limited to delays in verification, coverage disputes, or payment denials by the insurance provider.
9.3 Direct Payments on the Website: In an events where insurance coverage may not fully cover the costs of temporary housing accommodations or for clients without insurance, ALE Housing Solutions offers the option for direct payments through the website. This section outlines the process and guidelines for making direct payments:
9.3.1 Payment Gateway: ALE Housing Solutions utilizes Wix as the payment gateway for processing direct payments on the website. Wix provides a secure and reliable platform for handling online transactions, ensuring the confidentiality and integrity of payment information.
9.3.2 Accepted Payment Methods: Users can make direct payments using various payment methods supported by the Wix platform, including: Credit cards, Debit cards, PayPal. These payment methods offer flexibility and convenience for users to complete transactions securely through the website.
9.3.3 Billing and Receipts: Upon successful completion of the payment transaction, users will receive a confirmation email containing details of the transaction, including the amount paid, accommodation details, and payment method.
9.3.4 Security Measures: ALE Housing Solutions prioritizes the security of user payment information and employs industry-standard encryption protocols to safeguard sensitive data during transmission. The Wix payment gateway adheres to stringent security standards, implementing measures such as PCI DSS compliance to protect against fraud and unauthorized access.
10. POLICYHOLDER
10.1 Definition
10.1.1 Ownership: The policyholder is the individual or entity that owns a homeowner’s or renter’s insurance policy, which includes coverage for temporary housing in the event their home becomes uninhabitable due to a covered peril. This person or entity is recognized as the primary owner of the insurance policy and is responsible for all related activities and obligations.
10.1.2 Agreement: This individual or entity has entered into a contractual agreement with an insurance company to receive financial protection or reimbursement against specified losses, including temporary housing arrangements facilitated by ALE Housing Solutions. The agreement outlines the terms, conditions, and coverage limits of the policy.
10.2 Responsibilities
10.2.1 Premium Payments: The policyholder is responsible for paying the insurance premiums to keep the policy active and in force. Failure to pay premiums can result in the lapse or cancellation of the policy, which would eliminate coverage for temporary housing and other benefits.
10.2.2 Policy Management: The policyholder must manage the policy, which includes renewing it as needed, making changes to coverage, and updating personal or contact information. It is essential to keep the insurance company informed of any significant changes that could affect the policy.
10.2.3 Filing Claims: In the event the home becomes uninhabitable due to a covered peril, the policyholder is responsible for filing a claim with their insurance company to seek reimbursement or benefits for temporary housing provided by ALE Housing Solutions. This involves submitting necessary documentation and cooperating with the insurance company’s claims process.
10.3 Rights
10.3.1 Coverage Benefits: The policyholder has the right to receive the benefits and protections outlined in their insurance policy, including financial compensation for covered losses and access to temporary housing solutions through ALE Housing Solutions. These benefits are detailed in the policy document and are subject to the terms and conditions of the policy.
10.3.2 Policy Information: The policyholder has the right to receive all information related to the policy, including the policy document, terms and conditions, and any changes to the policy. The insurance company must provide clear and timely information to the policyholder.
10.3.3 Make Changes: The policyholder can make changes to the policy, such as adjusting coverage limits, adding or removing covered individuals or property, and updating contact information. These changes must be communicated to and approved by the insurance company.
10.4 Examples of Policyholders
14.4.1 Homeowner Policyholder: A homeowner with an insurance policy that includes coverage for temporary housing. If their home is damaged by a covered peril, they can use ALE Housing Solutions to arrange for temporary accommodations. This ensures that they have a safe and comfortable place to stay while their home is being repaired or rebuilt.
10.4.2 Renter Policyholder: A renter with an insurance policy that covers temporary housing. If their rental unit becomes uninhabitable, they can seek temporary housing through ALE Housing Solutions. This provides continuity and stability during a disruptive time.
10.5 Difference from Insured
10.5.1 Definition Distinction: While the policyholder owns the policy, the "insured" is the person or entity covered by the insurance. In many cases, the policyholder and the insured are the same, but they can be different. For example, a parent (policyholder) might have a renter’s insurance policy covering their child (insured) living in a rental property. The policyholder is responsible for the administrative aspects of the policy, while the insured benefits from the coverage.
10.6 ALE Housing Solutions Context
10.6.1 Role in Temporary Housing: A policyholder is typically a homeowner or renter with an insurance policy that includes coverage for temporary housing in the event their home becomes uninhabitable due to a covered peril. This coverage is crucial in ensuring that policyholders have access to safe and suitable living arrangements during periods of displacement.
10.6.2 Process for Claims: When a claim is filed due to such damage, the policyholder works with their insurance company and ALE Housing Solutions to arrange for temporary accommodations. ALE Housing Solutions uses ClaimSync to verify the policyholder's insurance information, which helps in selecting their current insurance provider and ensuring seamless coordination. This process ensures they have a safe and comfortable place to stay during the repair or rebuilding process, minimizing disruption to their lives.
11. USE OF CANOPY CONNECT
11.1 Option for Users or Members to Select Their Current Insurance Provider via the Third-Party Canopy Connect
11.1.1. Insurance Selection: ALE Housing Solutions offers users the option to select and connect with their current insurance provider through Canopy Connect, a third-party service designed to streamline the process of sharing insurance information.
11.1.2. User Interface: Users can access Canopy Connect through the ALE Housing Solutions website. The integration is designed to be user-friendly, guiding users through the process of selecting and verifying their insurance provider.
11.2 Terms and Conditions for Using Canopy Connect Services
11.2.1. Acceptance of Terms: By using Canopy Connect through ALE Housing Solutions, users agree to comply with Canopy Connect’s terms of service and privacy policy. These terms govern the use of Canopy Connect’s platform, including how insurance information is collected and shared.
11.2.2. Accuracy of Information: Users must provide accurate and up-to-date insurance information when using Canopy Connect. Any inaccuracies may affect the ability to verify insurance coverage and may impact eligibility for services.
11.2.3. Third-Party Service Disclaimer: ALE Housing Solutions is not responsible for the services provided by Canopy Connect. Users interact with Canopy Connect at their own risk, and ALE Housing Solutions does not guarantee the accuracy or availability of Canopy Connect’s services.
11.3 Privacy and Data Sharing Policies When Connecting with Insurance Providers through Canopy Connect
11.3.1. Data Collection and Sharing: When users connect with their insurance providers via Canopy Connect, certain personal and insurance information is collected and shared with Canopy Connect and ALE Housing Solutions. This data is used solely for the purpose of verifying insurance coverage and facilitating the provision of temporary housing services.
11.3.2. Privacy Protection: Canopy Connect and ALE Housing Solutions implement robust security measures to protect user data. This includes encryption of sensitive information and compliance with applicable data protection regulations.
11.3.3. User Consent: By using Canopy Connect, users consent to the collection, use, and sharing of their personal and insurance information as described in Canopy Connect’s privacy policy. Users are encouraged to review Canopy Connect’s privacy policy to understand how their data will be handled.
11.3.4. Data Retention: Information collected through Canopy Connect is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Users can request the deletion of their data in accordance with applicable data protection laws.
12. DISCLAIMER
12.1 Limitations of Liability
12.1.1. No Warranty: ALE Housing Solutions provides the website and its services "as is" and "as available" without any warranties, express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
12.1.2. Content Accuracy: While ALE Housing Solutions strives to ensure the accuracy of the information on the website, we do not guarantee that the content is complete, accurate, or current. Users rely on the information presented on the website at their own risk.
12.1.3. Service Availability: ALE Housing Solutions does not warrant that the website or services will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We are not responsible for any interruptions or technical issues that may arise while using the website.
12.2 Limitations of Liability
12.2.1. General Limitation: In no event shall ALE Housing Solutions, its affiliates, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the website or services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our website; (iv) any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website by any third party; or (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the website, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not ALE Housing Solutions has been advised of the possibility of such damages.
12.2.2. Maximum Liability: The total liability of ALE Housing Solutions for any claim arising out of or relating to these Terms of Service or your use of the website or services, regardless of the form of the action, will not exceed the amount paid by you, if any, to ALE Housing Solutions for the specific service in question.
12.3 Third-Party Content and Links
12.3.1. No Endorsement: The website may contain links to third-party websites or resources. ALE Housing Solutions does not endorse and is not responsible or liable for the availability, accuracy, content, or policies of these third-party websites or resources.
12.3.2. Third-Party Services: Your interactions with third-party websites and resources, including those linked through the website, are solely between you and the third party. ALE Housing Solutions shall not be responsible or liable for any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such third-party links or resources on the website.
13. TERMINATION
13.1 Circumstances for Termination
13.1.1. Breach of Terms: ALE Housing Solutions reserves the right to terminate or suspend your account and access to the services immediately, without prior notice or liability, if you breach any of the terms and conditions outlined in these Terms of Service.
13.1.2. Legal Requirements: Your account and access to services may also be terminated if required by law, regulation, or at the request of law enforcement or other government agencies.
13.1.3. Inactivity: ALE Housing Solutions may terminate or suspend your account if it remains inactive for an extended period, as determined by ALE Housing Solutions. You will be notified prior to such termination.
13.1.4. Misconduct: Any fraudulent, abusive, or illegal activity, as well as any behavior that threatens the safety or well-being of other users or the integrity of ALE Housing Solutions, may result in immediate termination of your account.
13.2 User Rights and Responsibilities Upon Termination
13.2.1. Notice of Termination: In most cases, ALE Housing Solutions will provide notice of termination or suspension, including the reasons for such action, unless prohibited by law or circumstances necessitate immediate action.
13.2.2. Data Access: Upon termination of your account, you will lose access to your account and any data associated with it. It is your responsibility to back up any important data or information prior to termination.
13.2.3. Outstanding Payments: Termination of your account does not absolve you of any outstanding payment obligations. You are required to settle any unpaid fees or charges that accrued prior to termination.
13.2.4. Appeal Process: If you believe your account has been terminated or suspended in error, you may contact ALE Housing Solutions customer support to appeal the decision. ALE Housing Solutions will review your case and respond accordingly, though the final decision rests with ALE Housing Solutions.
13.2.5. Future Access: ALE Housing Solutions reserves the right to deny future access to the services to users whose accounts have been terminated for violations of the Terms of Service or other policies.
13.3 Effect of Termination
13.3.1. Service Discontinuation: Termination of your account results in the immediate discontinuation of access to the services provided by ALE Housing Solutions.
13.3.2. No Refunds: Generally, no refunds will be issued for services terminated due to a breach of these Terms of Service. Any exceptions will be at the sole discretion of ALE Housing Solutions.
13.3.3. Legal Recourse: ALE Housing Solutions retains the right to pursue any legal action necessary to address violations of these Terms of Service or to seek compensation for any damages incurred as a result of such violations.
14. GOVERNING LAW
These Terms of Service and any disputes arising out of or relating to them or the use of the ALE Housing Solutions website and services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
14.1 Jurisdiction: Any legal action or proceeding arising under these Terms of Service will be brought exclusively in the federal or state courts located in Harris County, Texas, and the parties hereby irrevocably consent to the personal jurisdiction and venue of such courts.
14.2 Compliance with Local Laws: Users accessing the website or services from outside the United States are responsible for compliance with all local laws applicable to their use of the website and services.
15. CHANGES TO TERMS
15.1 Notification of Changes
15.1.1. Update Process: ALE Housing Solutions reserves the right to update or modify these Terms of Service at any time. When changes are made, we will revise the "last updated" date at the top of the Terms of Service document.
15.1.2. Notification Method: Users will be notified of significant changes to the Terms of Service through one or more of the following methods:
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Posting a notice on the website.
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Sending an email to the email address associated with your account.
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Providing a prominent notice within the services.
15.2 User Acknowledgment and Acceptance
15.2.1. Reviewing Updates: It is your responsibility to review the Terms of Service periodically for any changes. Continued use of the website and services after any changes have been made constitutes your acceptance of the new terms.
15.2.2. Binding Agreement: If you do not agree to the revised Terms of Service, you must stop using the website and services. Your continued use of the website and services following the posting of changes will signify your acceptance of those changes and agreement to be bound by the updated terms.
16. CONTACT INFORMATION
16.1 Contact Details
16.1.1. Customer Support: If you have any questions, concerns, or feedback regarding these Terms of Service, you can contact ALE Housing Solutions' customer support team through the following methods:
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Email: support@alehousing.com
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Phone: [1-253-600-4416]
16.2 Live Chat Support
16.2.1. Live Chat: For immediate assistance, ALE Housing Solutions offers a live chat feature available on our website. This service allows you to connect with a customer support representative in real-time for any inquiries or issues related to the Terms of Service or other aspects of our services.